Considering issuing a chargeback?

If you have any concerns, simply reach out to us here and we'll happily help as best as we can

Consequences of filing a fraudulent chargeback

In the instance that a customer does file a chargeback, if we believe the transaction to be valid and not fraudulent then we will challenge this payment with the bank, failure to resolve this will result in the account being passed onto the National Chargeback Register (https://ncbr.co.uk/) which is used to inform other retailers about customers who perform Chargebacks, ultimiately preventing those customers from shopping with them online.

It's important to ensure you always try to reach out to us first for us to help before filing a chargeback.

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