Frequently Asked Questions

If you pass our affordability & internal checks, then you will be placed onto our VIP plan & goods will be dispatched straight away, a high percent of our returning customers are also eligable to be upgraded to a VIP plan for early shipping. Credit subject to status

If we're unable to gather sufficient data to perform a full affordability assessment, then we may ask you to make 2 monthly payment as a measure of affordability before your goods get dispatched.

If we're unable to gather sufficient data to perform a basic assessment (such as no household data present via a soft check), then you will be placed onto our Basic plan & and we may ask you to make 3 monthly payments as a measure of affordability before your goods get dispatched.

No as this would go against our responsible retailing policies here at Mad For It

Simply send an email to customerservices@madforit.com quoting your order number and we will get back to you confirming your request.

If you pass our Affordability Assessment ∓ Internal Checks, we may reach out to you to offer you a payment method of Direct Debit.

If your circumstances have changed, or you are currently experiencing financial difficulty, simply reach out to us at customerservices@madforit.com and we’ll happily work with you to find a solution that works, whether that’s rescheduling your future payment dates, payment holidays or offering part payment solutions.

Mad For It will be responsible for all non delivered items unless they fall within the following reasons: The customer requests for the item to be delivered to a safe place. This can either be through Mad For It directly, our third party suppliers or courier services. Courier investigations will take place in regards to requests made on other channels (such as video doorbell requests or notes left at the doorstep). The courier has delivered the item to a neighbor or local delivery point regardless of customer requests. This meets with the courier's policies. If the customer's item is delivered to a neighbor but the customer states non delivery, the customer will need to report the incident to the police and provide Mad For It with a crime reference number. We expect reasonable attempts will be made by the customer to receive the parcel The customer must contact us within 30 days of expected delivery to report the non delivery of any items

A customer has 30 days to contact us from the point of receipt of goods to report a fault. Mad For It is responsible for repair or replacement of the product if the item is deemed as faulty or not fit for purpose due to no fault of the customer. This also covers items damaged during delivery (although we urge the customer to confirm items have arrived in good working order). The customer must contact Mad For It within 30 days of receiving the goods in order for us to resolve faults promptly. After 30 days the customer needs to contact the manufacturer, who will investigate the customer's claims and try to offer a resolution if the customer is not at fault. This could be a repair via a 3rd party, a replacement part that is sent to the customer or a software update/ remote resolution. If the manufacturer deems the goods to be non-repairable, they will issue a unique uplift code for the customer to send to us, authorizing a collection and replacement of the goods.

The customer has a 14 day return policy, which begins the day after the customer is in receipt of the goods, whereby they can return the item and receive a full refund, providing the goods are returned matching the manner in which it was sent (seals intact with packaging undamaged and the item unused). If the item has been opened or the packaging damaged, meaning that the item is no longer new and fit for sale, the customer will be unable to return the item and will not be eligible for any refund.

Here at Mad For It we take fraudulent applications and chargebacks very seriously, please click here for more information regarding Chargebacks